Frequently Asked Questions

A few things you may want to know.

Here are some of the most common questions about ordering, completing and receiving your personalised Pet Sitter Guide.

What is Pet Sitter Guide?

Pet Sitter Guide is a personalised digital guide created around your own pets, their routines and your household. It brings the important information your sitter may need together in one organised document.

Do you provide pet sitters?

No. Pet Sitter Guide does not provide or arrange pet sitters. The guide is created for the person you have already chosen to care for your pets, such as a pet sitter, house sitter, friend, family member or trusted carer.

When do I provide my pet and household information?

After your payment has been completed successfully, you will be directed to the form where you can provide the information and photographs needed for your personalised guide.

What information will I need to provide?

You will be able to provide information about your pets, their routines, feeding, exercise, sleeping arrangements, medication, veterinary details, emergency contacts and useful household information.

Can I include photographs of my pets?

Yes. You can upload photographs of your pets for inclusion in your personalised guide.

How will I receive my Pet Sitter Guide?

Your completed guide will be emailed to you as a digital document, ready to print.

Can I print the guide?

Yes. You can print a copy to leave at home while you are away.

What if I need help with my order?

You can email us for assistance at info@petsitterguide.com. If your query relates to an existing order, please include your order number so we can assist you.

Ready to create yours?

Create a guide that keeps the important details in one place.

Give the person caring for your pets a clear, personalised guide they can refer back to while you are away.

Create My Guide