This Privacy Policy explains how Pet Sitter Guide collects, uses, stores and protects the personal information you provide when using our website and purchasing a personalised Pet Sitter Guide.
Pet Sitter Guide provides personalised digital guides designed to help pet owners organise and share important information about their pets, routines and household with the person caring for them.
For privacy-related enquiries, you can contact us at:
We may collect personal information when you place an order, complete the guide information form, contact us or otherwise use the website.
This may include:
You should only provide information that you are comfortable including in your personalised guide.
Your submission may include information about another person, such as a pet sitter, family member, veterinary practice or emergency contact.
By providing another person's information, you confirm that you have a reasonable basis for sharing those details with us for the purpose of creating your Pet Sitter Guide.
We use the information you provide only where reasonably necessary to operate the website, process your order and provide the service you purchased.
This may include:
Payments are processed through the payment method or payment provider made available during WooCommerce checkout.
Pet Sitter Guide does not directly store your full bank card or banking credentials where payment details are collected and processed by an independent payment provider.
Payment providers may process your information in accordance with their own privacy policies and legal obligations.
When you upload photographs through the guide information form, those files may be stored on our website hosting environment so that they can be accessed while your guide is being created.
Uploaded photographs are used for the purpose of preparing your personalised Pet Sitter Guide and related order administration.
Please do not upload photographs or files that you do not have permission to use.
Some customers may choose to provide practical household information such as access instructions, alarm information, pet supply locations, garden instructions or Wi-Fi information.
These fields are intended only for information that you consider appropriate for inclusion in your guide.
We strongly recommend that you do not submit information that is unnecessary for the care of your pets or that you would not be comfortable sharing with the intended recipient of your guide.
We do not sell your personal information.
Information may be shared with service providers where reasonably necessary to operate the website and deliver our service.
These may include:
We may also disclose information where required by law or where reasonably necessary to protect our rights, customers, website or business.
Our website may use cookies and similar technologies that are necessary for website functionality, WooCommerce shopping carts, checkout, security and user preferences.
Certain technical information may also be collected automatically, including browser type, device information, IP address, pages visited and basic website usage information.
You can control or delete cookies through your browser settings, although disabling essential cookies may affect the operation of the website or checkout.
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including completing your guide, providing support, maintaining transaction records and meeting applicable legal, accounting and business requirements.
Different types of information may be retained for different periods depending on the nature of the information and the reason it was collected.
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no website, email system, online transmission or digital storage method can be guaranteed to be completely secure.
Subject to applicable law, including South Africa's Protection of Personal Information Act, you may have the right to:
To submit a privacy request, email:
Our website may contain links to third-party websites, payment services or other external platforms.
We are not responsible for the privacy practices, content or security of third-party websites or services. We recommend reviewing their privacy policies before providing personal information.
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements.
The latest version will be published on this page together with the date it was last updated.
If you have any questions about this Privacy Policy or how your personal information is handled, please contact: