Pet Sitter Guide provides a personalised digital product created specifically from the information and photographs supplied by each customer.
Each Pet Sitter Guide is created specifically for the customer using the pet, care, household and other information submitted after purchase.
Because the guide is personalised and produced specifically for your order, it cannot be returned or resold once work has begun.
Refunds are generally not available once you have submitted your Pet Sitter Guide information and we have begun preparing your personalised guide.
This includes situations where you later decide that you no longer require the guide, change your travel plans or decide not to use the completed guide.
If you have completed payment but have not yet submitted your guide information, please contact us as soon as possible if you believe there is a problem with your order.
Any request will be considered based on the circumstances and subject to applicable law.
Your Pet Sitter Guide is created using the information you submit through our guide information form.
You are responsible for checking that the information you provide is complete and accurate before submission.
Refunds will not be provided where an error in the completed guide results from incorrect, incomplete or outdated information supplied by the customer.
If we have made an error while transferring the information you supplied into your guide, please contact us and we will review the issue.
Where the error is ours, we will correct the affected information in the guide at no additional charge.
If you believe that you have been charged more than once for the same order or that an incorrect payment has been processed, please contact us with your order number and payment details.
We will investigate the transaction and, where appropriate, arrange a correction or refund.
If Pet Sitter Guide is unable to provide the purchased service for reasons within our control, we will contact you regarding the available options.
Where appropriate, this may include a refund of the amount paid for the affected order.
Because Pet Sitter Guides are personalised digital products, refunds are not offered simply because a customer changes their mind after the personalised work has begun.
Nothing in this Refund Policy is intended to remove or limit any rights that cannot legally be excluded under applicable South African consumer protection law.
Where applicable law provides you with rights or remedies that conflict with this policy, those legal rights will apply.
If you have a question about an order, payment or refund, please contact us and include your WooCommerce order number where possible.